Patient's Right
Patient Rights and Responsibilities
As a client of this practice, you have rights protected under Texas law and professional counseling standards. This practice is committed to providing ethical, respectful, and transparent care.
Your Rights as a Client
You have the right to be treated with dignity, respect, and cultural sensitivity at all times. You have the right to receive counseling services in a safe, professional, and confidential environment. You have the right to be informed of the counselor’s credentials, licensure, and scope of practice. You have the right to participate actively in your treatment, including setting goals and discussing treatment options. You have the right to ask questions about your care and receive clear, understandable responses. You have the right to receive information about fees, billing practices, and cancellation policies. You have the right to request access to your counseling records in accordance with Texas law. You have the right to request corrections to your record if you believe information is inaccurate. You have the right to refuse or discontinue counseling services at any time. You have the right to receive information about how to file a complaint or express concerns regarding services.
Access to Records
In accordance with Texas law, clients may request access to their counseling records. Requests must be made in writing and will be processed within the timeframe allowed by law. Certain information may be limited or withheld when disclosure could cause harm or violate confidentiality protections.
Confidentiality and Privacy
Your privacy is protected by state and federal laws. Information shared in counseling is confidential, with exceptions required by law, such as situations involving risk of harm to self or others, abuse or neglect reporting, or court orders. These limits to confidentiality will be discussed during the informed consent process.
Filing a Complaint or Reporting a Concern
If you have concerns about your care that cannot be resolved directly with your counselor, you have the right to contact the licensing board.
Texas Behavioral Health Executive Council (BHEC)
1801 Congress Avenue, Suite 7.300
Austin, TX 78701
Phone: (512) 305-7700
Website: https://bhec.texas.gov
You may also request guidance on the complaint process if needed.
Client Responsibilities
Clients are encouraged to attend sessions as scheduled and provide timely notice if cancellation is needed, participate honestly and respectfully in the counseling process, communicate concerns, questions, or changes in needs, and follow agreed-upon policies related to attendance, payment, and communication.
House Bill 4224 Compliance Statement
In compliance with Texas House Bill 4224, this practice provides clear information regarding client rights, access to health care records, and procedures for addressing concerns or filing complaints. Information related to records requests and the appropriate licensing authority is available on this website and upon request at the practice location. This practice is committed to transparency, ethical care, and adherence to all applicable state and federal regulations.
Have Any Questions?
Take the first step toward support that’s thoughtful, personal, and focused on you.
Phone
+1 214-449-0790
info@willbridgecounseling.com